Entry sensor devices need to be connected to a 2.4GHz WiFi network with a WPA/WPA2 protocol. Entry sensor devices cannot be connected to a 5GHz network. Keep the following in mind when checking what type of router you have:
Newer routers are often dual-band, with 2.4GHz and 5GHz bands.
Most single-band routers are 2.4GHz.
Entry sensor devices will not work with enterprise WiFi networks that have a landing page, sign in portal or require a browser to complete the connection.
If your internet requires you to provide not only an SSID but also a username, account name and password, you will not be able to use Entry sensor devices.
Common examples are public networks.
Updated over 1 year ago